Frequently Asked Questions – FAQs
How to order?
To place an order please fill out the quotation form on the online store and a member of our team will contact you or alternatively email firstname.lastname@example.org or call us on 01254 823014. Once you have placed your order, we will email over a visual confirmation for you to approve before branding any of your products.
How long do I have to wait to receive my quote?
At Creative Branding, we aim to provide you with a tailored quote within 30 minutes of receiving the request from you. Occasionally, we will contact you by telephone if there is more information required with regards to the design or your individual needs and we’ll be able to provide you with a quote over the phone once we have all of the information that we require.
How long do I have to wait to receive my goods?
We aim to turnaround your items in 7-14 working days. If your order is urgent please contact us and we will try our best to complete your order in time.
Can you print onto garments supplied by me?
Yes, we can print or embroider onto your garments but it depends on the time frame. You will need to post the items to us and sometimes there may be a minimum order. Complete the Quick Quote Form and we can advise. Remember to tell us as much information as you can about the products you are supplying as on occasions we may need to do a test print.
Can I order a sample?
Yes, if you require Digital Printing/Vinyl Printing samples are very easy. However, if you require Embroidery or Screen Printing, a sample can be expensive due to the setup charges and the Screen Printing costs. We will advise of the sample cost if this is necessary for you.
What is the sizing of your clothing and garments like?
Full-size information is available for each garment or product via our online Catalogue.
What’s the quality of your garments like?
We offer a full range of garments and clothing to accommodate all budgets. Our brands include Hanes, Fruit of the Loom, Stedman, Continental, Result, Gildan and American Apparel. Most brands offer a variety of styles ranging from lightweight cotton to heavyweight. All of this information is available in our online Catalogue. We also have a showroom at our Whalley branch where you can call down and have a look at the products.
Do you have a minimum order?
We don’t have a minimum order for Vinyl Printing, Digital Printing or Embroidery. We do have a minimum order for screen printed goods which is 35 units.
How much is delivery?
Free UK Delivery: On all orders over £199
Standard UK Mainland Delivery: £10.50 per box up to 25 kg
What guarantees do you offer?
We are confident in our products and service and we offer all our customers a 100% money back guarantee if there is a fault with your garment or if we have made an error with the print or embroidery design. However, it is your duty to double check the visual proofs we send you prior to print for any design errors, spelling or grammatical errors. We cannot accept responsibility for any errors on a visual proof that you have approved. All claims must be filed within seven days of the collection of goods.
What is your returns policy?
We are unable to accept any returns unless there is a fault with the garments or we make an error with the printing or embroidery (i.e the garments were not printed as per the visual proofs approved by you or a 3rd party). If you think you have received faulty goods, please Contact Us within 24 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photos if possible.
We will accept returns of such damaged or incorrect goods notified to us within 24 hours and will give you the option of a refund or reprint as part of our 100% Money Back Guarantee.
For more information see our Terms & Conditions.
What are the maximum sizes of your prints?
If Screen Printing the standard size is up to A3 size (279 x 420 mm). However, it is possible we can print up to A2 size (420 x 594 mm), please ensure you notify us clearly when you ask for a quote if you require over A3 size.
For Digital Printing, the maximum print area is A3 size (279 x 420 mm & A2 size (420 x 594 mm).
For Transfer Printing, max size is A4 (210 x 279 mm), although if using Transfer Printing we can place 2 or more transfers on the garment. For example, name on the back of shoulders and number on the back.
If you require Embroidery, we recommend a maximum embroidered design of no larger than 12cm on the front and 20cm on the back to ensure the best quality.
How is the price of my order determined?
Price is determined by the following variables: the garment item(s), printing technique plus any set up charges involved in the production process (number of screens, stitch count, design digitising), number of printing locations (front only, front and back, left breast, lower back, etc.), garment colour (white tends to be the least expensive), and delivery costs.
What are set up charges?
Set up charges are those that are incurred for unique, bespoke items. Set up charges cover the production steps and development of the order process. Put simply, set up charges are involved with screen printing and embroidery orders.
For embroidery orders, set up is the function of digitising your artwork or design into an appropriate format that can be read and carried out by the embroidery machines. This process often involves breaking down or separating the individual logo colours so that the embroidery machines can print or sew it onto the desired garment. Other variables associated with this cost are related not only to the number of colours but size and density that affect the “stitch count” that is used to determine the price. Once the design or artwork has been digitised, the file is easily saved and therefore will not be charged for any repeat orders in the future.
For screen printing orders, set up refers to the production of individual “screens” for each colour in your design or artwork (See Screen Printing). We recommend this printing technique on large run orders where economies of scale can be achieved. On short run orders or with designs and artwork that are highly detailed in colour, we recommend digital printing.
How are screen printing and embroidery costs determined?
For embroidery orders, we charge according to the “stitch count” or the number of stitches involved in printing the desired design or artwork. With screen printing, the price is determined by the amount of screen that must be produced per colour in your design or artwork. The most important variable with both techniques is the amount of items that you order. Economies of scale can be achieved by increasing the amount of garments ordered, thus lowering the cost per item.
How can I reduce the price of my order (or price per item)?
• Select a less expensive garment or item. Typically, the garment or item is the most significant cost involved in the total price.
• Increase the quantity and size of your order. Economies of scale can be achieved by increasing your order. As the quantity increases, the price per garment or item decreases.
• Simplify your artwork or design by reducing the amount of colours and/or the size of its overall density (for Embroidery orders).
• Reduce the amount of positions and locations for decorating your artwork or design. For example, front only versus front and back positioning.
For further information, see Tips for Lowering Order Price.